Apple Hill provides specialist residential care with nursing for adults with complex dementia, severe and enduring mental health needs, cognitive impairment and associated physical health needs.
We understand that finding the right care setting is an important decision. Whether you are a professional making a referral, a family member exploring care options or considering care for yourself, our team is available to discuss individual needs and help you understand whether Apple Hill may be the right choice.
We accept referrals funded by the NHS, Integrated Care Boards and local authorities, as well as enquiries from people who wish to fund their own care privately.
Who Can Make a Referral
Referrals and enquiries are welcomed from:
Referrals and enquiries are welcomed from:
- NHS and health professionals
- Integrated Care Boards
- Local authorities and social care teams
- GPs and community teams
- Families and carers
- Individuals seeking care for themselves
Each referral is considered individually to ensure Apple Hill can safely meet the person’s needs and provide the appropriate level of nursing care and support.
Who We Support
- Complex dementia
- Severe and enduring mental health conditions
- Cognitive impairment
- Associated physical health needs
- Multiple or changing needs requiring 24-hour nursing care
- Needs that can no longer be appropriately supported in their current care setting or at home
Our Referral Process
We aim to make the referral and assessment process straightforward and supportive.
- 1. Initial Enquiry
Contact our referrals team to discuss the person’s needs and provide initial information about their current circumstances and care requirements. - 2. Assessment
Our team reviews the available information and carries out an assessment to understand the person’s physical health, mental health, nursing, cognitive and day-to-day support needs. - 3. Working Together
We work with the individual, their family or representatives, the referrer and relevant health and social care professionals to ensure we have a clear understanding of their needs, preferences and circumstances. - 4. Care Planning
If Apple Hill can appropriately meet the person’s needs, an individual care plan is developed to support a safe and well-planned move into the home. - 5. Moving to Apple Hill
The team works with everyone involved to support a smooth transition and help the person settle into their new surroundings.
Private and Self-Funded Care
Apple Hill also welcomes enquiries from individuals and families considering privately funded residential care with nursing.
Our team can discuss individual care requirements, explain the assessment process and provide clear information about fees and what is included in the cost of care.
Private enquiries follow the same individual assessment process to ensure Apple Hill can safely and appropriately meet the person’s needs.
NHS and Local Authority Funded Care
We work with NHS organisations, Integrated Care Boards, local authorities and other commissioning bodies to support appropriate placements for people with complex care needs.
Where funding arrangements such as NHS Continuing Healthcare may be relevant, we work collaboratively with the professionals and organisations involved in the person’s care. Funding eligibility is determined by the relevant statutory body rather than by Apple Hill.
Families and Carers
Families and carers can play an important role in helping us understand the person, their history, preferences and what matters to them. With appropriate consent and involvement, we work closely with families throughout the assessment and transition process and during the person’s time at Apple Hill.
Referrals and Enquiries
If you would like to discuss a potential referral, current availability or whether Apple Hill may be suitable for someone you support, please contact our referrals team.
- Phone: 0330 236 8231
- Email: referrals@ihcm.co.uk
- Online Referral Form
We are committed to providing high-quality mental health care and look forward to supporting you or your loved one on the path to recovery.
Need Help?
If you or someone you know is experiencing a mental health crisis and needs urgent support, please don’t hesitate to get in touch. Our team is here to provide compassionate, expert care when you need it most.
Together, we can help